HiSolution Rope Access Edinburgh Ltd Privacy & Data Protection Policy

This privacy policy will explain how HISOLUTION ROPE ACCESS EDINBURGH LTD (referred to in the rest of this document as HiSolution) uses the personal data we collect from you when you use our website or contact us by telephone or any other means.

What data do we collect?
‍HiSolution collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
- Home address and property details

‍How do we collect your data?
‍You directly provide HiSolution with most of the data we collect. We collect data and process data when you:
- Send us an inquiry or a quote request using our website, Facebook page or Trusted Trader contact form
- Send us an email
- Telephone us
- Use or view our website via your browser’s cookies.

‍How will we use your data?
‍HioSolution collects your data so that we can:

- Process your order and manage your account.

When HiSolution processes your inquiry or order we might share your data, and specifically the address of the property, with subcontractors of necessary services.

How do we store your data?
We only retain collected information for as long as necessary to provide you with the service you requested. Specifically:
- if you decide not to obtain an estimate, we will delete your data not later than 24 months after the initial contact
- if we prepare a quotation for you, and you decide not to go ahead with the work, we will delete your data 24 months after the last communication from you
- if we have done work for you, we will retain your data for 10 years after the invoice date

What data we store online and off-line, we will protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification, including but not limited to using passwords, firewalls, malware protection and secure physical storage.

‍We might use the contact details you have provided us with to let you know about services or special offers we think you might be interested in.

You have the right at any time to stop HiSolution from contacting you for this purpose. If you no longer wish to be contacted, please email us.

What are your data protection rights?
‍HiSolution would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

‍The right to access – You have the right to request from HiSolution copies of your personal data. We may charge you a small fee for this service.

‍The right to rectification – You have the right to request that HiSolution correct any information you believe is inaccurate. You also have the right to request HiSolution to complete the information you believe is incomplete.

‍The right to erasure – You have the right to request that HiSolution erase your personal data, under certain conditions.

‍The right to restrict processing – You have the right to request that HiSolution restrict the processing of your personal data, under certain conditions.

‍The right to object to processing – You have the right to object to HiSolution’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that HiSolution transfer the data that we have collected to another organization, or directly to you, under certain conditions.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@hisolution.co.uk

‍Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

‍Our use of cookies
We use necessary cookies to make our site work. We also use optional analytics cookies to help us improve it.

Necessary cookies
Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics cookies
We also use Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
‍The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

How to contact us
‍If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to email us at info@hisolution.co.uk

How to contact the appropriate authority
‍Should you wish to report a complaint or if you feel that HiSolution has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Telephone: 0303 123 1115
Email: Scotland@ico.org.uk
‍Address: The Information Commissioner's Office - Scotland
45 Melville Street
Edinburgh EH3 7HL

This privacy policy was last updated on 06 March 2020

No-obligation Quote and Assessment Visit
HiSolution offers a no-obligation quote and assessment visit, allowing customers to assess their services without any pressure to commit.